Privacy Policy

Data Controller Information

This Privacy Policy describes how krosaventinx.top AG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website krosaventinx.top or use our services. We are the data controller responsible for your personal data.

Data Controller:
krosaventinx.top AG
Ottakringer Straße 129
8042 Graz, Styria, Austria
Registration Number: FN524983a
VAT Number: ATU73912586

Data We Collect

We collect and process various types of personal data to provide and improve our e-commerce analytics services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or register for our services
• Business Information: Details about your e-commerce business, website URL, and specific analytics requirements
• Communication Data: Messages, enquiries, and correspondence you send to us through our contact forms or email
• Account Information: Login credentials and account preferences if you create an account with us

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Technical Information: IP address, browser type and version, operating system, device type, and screen resolution
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies
• Performance Data: Website loading times, error messages, and technical performance metrics

How We Use Your Information

We use the personal data we collect for various legitimate business purposes. How we use your data depends on which services you use and how you interact with us. We use of your data is based on the following legal grounds under GDPR:

Service Provision (Contract Performance)

• Providing e-commerce analytics services and technical support
• Processing your enquiries and responding to your requests
• Managing your account and delivering requested services
• Billing and payment processing for our services

Legitimate Business Interests

• Improving our website functionality and user experience
• Developing new features and services based on user feedback
• Conducting business analysis and market research
• Protecting our business against fraud and security threats

Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Maintaining records for tax and accounting purposes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: Trusted third-party companies that help us operate our business, such as hosting providers, email services, and analytics platforms
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific sharing purposes

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods vary depending on the type of information and the purpose for which it was collected:

• Contact Enquiries: 3 years from last contact
• Customer Account Data: Duration of business relationship plus 7 years for legal compliance
• Website Analytics: 26 months (Google Analytics default)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Legal Records: As required by applicable law (typically 7-10 years)

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. You can exercise these rights by contacting us using the information provided below:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication systems
• Employee training on data protection and security
• Incident response procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

Privacy Officer:
Email: [email protected]
Phone: +43 3169156426
Address: Ottakringer Straße 129, 8042 Graz, Styria, Austria

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority:

Austrian Data Protection Authority (Datenschutzbehörde)
Website: www.dsb.gv.at
Email: [email protected]